Privacy Policy

At Michelle Buchanan Health Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or receive treatment from us.

Who We Are

Michelle Buchanan Health Ltd provides aesthetic and skin health treatments throughout Stirling and the Forth Valley area.

Contact Details

Michelle Buchanan Health Ltd
17 Nelson Place
Stirling
FK7 7PA

Email: michellebuchananhealth@gmail.com
Telephone: 07484 844002

What Information We Collect

We may collect and process the following information:

Contact Information

  • Name

  • Email address

  • Telephone number

  • Postal address (where required)

Health Information

To safely provide aesthetic treatments, we may collect:

  • Medical history

  • Current medications

  • Allergies

  • Treatment records

  • Photographs taken with your consent

Website Information

When you use our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and analytics information

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Arrange consultations and appointments

  • Provide safe and effective treatments

  • Maintain treatment records

  • Communicate important information regarding your care

  • Improve our services and website

  • Meet legal, regulatory and insurance requirements

We will only use your information where we have a lawful basis to do so.

How We Store Your Information

We take appropriate measures to protect your personal information and keep it secure.

Your information is stored securely and is only accessible by authorised individuals who require access in order to provide services or meet legal obligations.

We retain records only for as long as necessary to fulfil our professional, legal and regulatory responsibilities.

Sharing Your Information

Your information will never be sold to third parties.

We may share your information when necessary with:

  • Healthcare professionals involved in your care

  • Regulatory bodies where required by law

  • Professional indemnity insurers

  • Legal advisers

  • Secure technology and website providers

Any sharing of information will always be limited to what is necessary.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of information where appropriate

  • Restrict how your information is processed

  • Object to certain types of processing

  • Request a copy of your information

To exercise any of these rights, please contact us using the details above.

Complaints

If you have concerns about how your personal information is handled, please contact us in the first instance.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: www.ico.org.uk